Client Service Associate: Institutional Custody

Genesis

New York, NY, USA Remote

Full Time

Institutional Custody

Feb 17

About Genesis

Genesis is a global leader in institutional digital asset markets. We provide a single point of access for digital asset trading, derivatives, borrowing, lending, custody and prime brokerage services.

Genesis facilitates billions in trades, loans and transactions on a monthly basis. We have a proven track record driving results for some of the largest digital asset-focused hedge funds, quant funds, family offices, VC’s, market makers and exchanges.


Join Our Team

Genesis is expanding to solve some of the toughest challenges in digital asset financial markets.


About This Role – Client Service Associate: Institutional Custody

Genesis is looking for a Client Service Specialist who will be an integral part of a collaborative, enthusiastic and driven Institutional Custody team. You will provide first class support to our clients who are on boarded to Genesis Custody.


Primary Responsibilities

  • As a Client Service Associate your main responsibility would be handling a high volume of client service inquiries about Genesis Custody products and services
  • You would be providing support to our clients via phone, live chat and email
  • Serves as the primary point of contact for internal and external clients and various departments to resolve outstanding issues, comply with Client requests, and respond to client inquiries
  • Responsible for providing amazing support that exceeds other organizations, raising the bar at every Client Interaction
  • Assess client satisfaction and extract key business needs/issues to inform future renewal and churn risk
  • Align with leadership regularly to discuss and optimize account onboarding strategy and share Client feedback across functions
  • Documents all enquiries and Client-reported issues in the client tracking system, including the reason for the inquiry, its nature, and the resolution recommended

Requirements

  • 3-5 years of industry experience in a client-facing role
  • An understanding of blockchain technology and crypto assets
  • Eagerness to learn and help Genesis Custody scale
  • Excellent interpersonal and communication skills
  • Commitment to providing exceptional Client service is a must
  • Ability to effectively interact and maintain professionalism with Clients at all levels via phone, chat, and email
  • Ability to work independently and as part of a team in a client-driven, fast-paced environment
  • Time-management skills are crucial to deliver solutions to both clients and internal stakeholders


Benefits

  • 100% Premium Coverage for Medical, Dental, & Vision for you and your dependents
  • Flexible Spending Accounts, Health Savings Accounts, Tax-Free Transit benefits, & other supplemental benefits available
  • Flexible time off
  • Generous Parental Leave

Why Genesis

Genesis is dedicated to creating best-in-class infrastructure for institutional investors, developing advanced products that lower barriers, increase profitability and broaden access. Our team has decades of experience at top Wall Street investment banks and Silicon Valley technology firms, and includes leading experts in blockchain, distributed computing, cryptography and cybersecurity.

Digital Asset Ecosystem

Genesis operates at the heart of the digital asset ecosystem:

→ We are a subsidiary of Digital Currency Group (DCG), the largest investor in the bitcoin and blockchain space.

→ We have an unparalleled global network at the intersection of data, finance and technology.

Accelerating Momentum

Our addressable market is expanding rapidly as new institutional investors enter the space. Recent results include:

→ 300%+ Y/Y trading volume growth

→ 400%+ Y/Y loan origination growth

→ 300%+ Y/Y active loan growth

→ 150%+ Q/Q derivatives transaction growth

Diversity And Inclusion

Genesis invests in creating a welcoming environment where everyone can feel supported and connected at work.

→ We help employees develop a deep understanding of the problems we’re trying to solve.

→ We thrive on ideas driven by a broad range of perspectives.

→ We believe diverse teams lead to better products and bigger outcomes.

Genesis is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Genesis

Genesis is a global leader in institutional digital asset markets, facilitating billions in trades, loans and transactions on a monthly basis.

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