Client Support Analyst (London)

Genesis

Full Time

London, UK

Feb 16

About Genesis

Genesis is a global leader in institutional digital asset markets. We provide a single point of access for digital asset trading, derivatives, borrowing, lending, custody and prime brokerage services.

Genesis facilitates billions in trades, loans and transactions on a monthly basis, including over $25 billion in 2020 YTD. We have a proven track record driving results for some of the largest digital asset-focused hedge funds, quant funds, family offices, VC’s, market makers and exchanges.

Join Our Team

Genesis is expanding to solve some of the toughest challenges in digital asset financial markets.

About This Role – Client Support Analyst

Genesis Trading is seeking a Client Support Analyst to support the Genesis Prime technology platform that provides an integrated user experience for clients to trade, borrow, lend, and custody digital assets. The position will be on the frontlines interacting with clients providing support for issues of varying complexity. The Client Support Analyst will have excellent written and verbal communication skills, and a thoughtful approach to working with internal and external teams.

Primary Responsibilities

  • Direct interaction with clients to educate on platform functionality, and problem solve
  • Work with internal sales, trading engineering, quality assurance teams to troubleshoot issues
  • Capture client feedback for platform enhancements

Requirements

  • B.S. degree in STEM or related area
  • 2+ years client support experience in digital currencies, or other capital markets preferred
  • Strong Written and Verbal Communication
  • Experience with issue tracking ticketing systems

Personal Attributes

  • Strong interpersonal and communication skills
  • Self-starter yet knows when to ask for help and works great in a team
  • Strives to simultaneously achieve high-velocity and high-quality output
  • Willingness and ability to meet aggressive deadlines
  • Thrives in a dynamic and high-pressured environment
  • Proven troubleshooting and problem-solving skills

Benefits

  • Flexible time off

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Why Genesis

Genesis is dedicated to creating best-in-class infrastructure for institutional investors, developing advanced products that lower barriers, increase profitability and broaden access. Our team has decades of experience at top Wall Street investment banks and Silicon Valley technology firms, and includes leading experts in blockchain, distributed computing, cryptography and cybersecurity.

Digital Asset Ecosystem

Genesis operates at the heart of the digital asset ecosystem:

→ We are a subsidiary of Digital Currency Group (DCG), the largest investor in the bitcoin and blockchain space.

→ We are the exclusive distribution and marketing agent for Grayscale Investments, the largest digital currency asset manager with over $16 billion in assets under management.

→ We have an unparalleled global network at the intersection of data, finance and technology.

Accelerating Momentum

Our addressable market is expanding rapidly as new institutional investors enter the space. Recent results include:

→ 300%+ Y/Y trading volume growth

→ 400%+ Y/Y loan origination growth

→ 300%+ Y/Y active loan growth

→ 150%+ Q/Q derivatives transaction growth

Diversity And Inclusion

Genesis invests in creating a welcoming environment where everyone can feel supported and connected at work.

→ We help employees develop a deep understanding of the problems we’re trying to solve.

→ We thrive on ideas driven by a broad range of perspectives.

→ We believe diverse teams lead to better products and bigger outcomes.

Genesis is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Genesis

Genesis is a global leader in institutional digital asset markets, facilitating billions in trades, loans and transactions on a monthly basis.

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